As the primary project and account manager for the Grocery Outlet New Stores account, I focused on improving internal processes, communication, and operational efficiency across cross-functional teams. I restructured meeting agendas and reporting to create more productive stakeholder discussions, managed high-level client meetings, and led internal workflow improvements through Asana. I also developed standardized documentation, including an SOP playbook ("Bible") creating scalable processes that improved collaboration, onboarding, and project execution.